Frequently Asked Question About User Name and Password

I forgot my User Name / Password. What do I do?

If you've forgotten either your User Name or Password we can email them to you at the email address you provided when you signed up. Click here for this option. If you didn't provide an email address, you can call Customer Service at 800/211-8558 and they will assist you.

I just subscribed to the service but I don't know my account number.

You will receive an account number when you get your first issue in the mail and can then use it to set up your User Name and Password. In the meantime, you can enter the site using "newuser" as your User Name and the PIN you received when you subscribed as your Password. If you don't have your PIN available, please call Customer Service at 800/211-8558.

I already gave you an email address when I signed up for the service, why do I have to give it to you again?

The email you give us when you signed up for your User Name and Password will be used only to send you an email if your forget your User Name and Password. For security purposes, we keep this information separate from your other account information, so it is possible for you to have more than one email address on record with us.

How do I change my User Name & Password?

To change your User Name or Password, click here.

Can I access the Adviser Online web site without creating a personalized Username and Password?

If you do not wish to create your own personalized Username and Password, you can use the Username "newuser" and the current PIN you receive each month with your newsletter as the password. However, the PIN will continue to change and will be different for each Investorplace.com newsletter. Use the PIN option now.